Higher Education Consulting

At Roseapple Global, we believe that student success is not only about the classroom. It is also about the administrative cycle of the student, which means understanding their needs and creating operations that deliver expectational services.


Our consulting services are geared towards institutions in their foundational start-up years or seeking a transformation in their student-facing units in an international setting in the Caribbean, Middle East, Central Asia, South Asia, Southeast Asia, and Africa.

Consultant's Background

I have spent 20 years ensuring students are at the center of their educational journey as they complete the various administrative task and get involved in co-curricular activities.  Of these 20 years, nine (9) were committed to serving students at institutions internationally. 

Based on my experience at national and US-affiliated institutions, an intricate part of my consulting is focused on collaboration and ensuring that the cultural context of the country is at the forefront.  The collective experience in my work has been derived from working to fully operationalize two student life units at start-up institutions in Afghanistan and Singapore. Additionally, I transformed and improved services at two institutions: student housing in the United Arab Emirates and student services in the Commonwealth of Dominica.

I specialize in developing administrative and operations infrastructure for student-facing units found in campus/student life and student services departments.


I am well versed in developing and implementing processes, policies, and procedures for the following programs:

  • Student and Family Orientation 

  • Student Billing 

  • Student Insurance 

  • Student Immigration 

  • Student Engagement 

  • Student Housing

  • Intercultural Engagement 

  • First-Year Programming 

  • Frist-Year Transition Class 

  • Converting Face-to-Face Student Services to Partial or Full Digital Operations

My experience also includes a collaborative assessment of operations in the following areas:

  • Data/Customer Relations Software 

  • Campus-wide Immigration Process

  • Campus-wide Financial Accessibility

I have software implementation experience with the following:

  • Ellucian - Banner 

  • Salesforce

  • OrgSync

Services Offered

  • Digital Student Engagement 

  • Student Affairs/Services Assessment and Digitalization Planning

  • Policy, Process, & Procedure Review

  • Policy, Process, & Procedure Development 

  • Cross-Administrative Area Functionality Assessment

  • Internal Administrative and Operations Assessment

  • Staffing and Functionality Review 



 “Students are students.

 Regardless of the country of their educational pursuit, they should have effective and efficient administrative services.”

Karla A. Fraser, Founder, Roseapple Global, LLC