Same Expectations for Digital & Face-to-Face Services
As we settle into the first few weeks of a new academic year, it is essential to understand that our students have the same expectation of the digital or virtual versions of services as they did of our in-person.
It is our responsibility to educate about the difference and meet reasonable expectations. Operations as the pandemic continues cannot always have the same expectation, so setting new and realistic ones is vital.
How have expectations changed for your service operations between digital, virtual or in-person?
#digitalservices #studentservices #studentsupport #virtualservices #highered #intlhighered #globalhighered #studentaffairsabroad #higheredexpat #iheconsulting #edupat #SAPros #NASPA_IEKC #intlELOC #NASPA #ACPA #IASAS #ACPACGDSD #MENASANASPA #expatexpression #roseappleglobal
If you like this quote, have some thoughts on the topic, share them in the comments. I'd love it, please share on Twitter, Facebook, Pinterest, or Instagram.
— Karla A. Fraser, Same Expectations for Digital & Face-to-Face Services, Roseapple Global, LLC
Roseapple Global provides expat coaching and guidance for individuals or groups. We serve all aspiring or continuing expats and specialize in assisting higher education professionals. We also offer to consult for student-facing units of higher education institutions internationally. Our services focus on developing or improving the administrative and operational areas of your departments. We help you unlock your potential, maximize your ability, and equip you with resources and tools for your journey or your student-facing unit. Contact Us