Same Expectations for Digital & Face-to-Face Services
As we settle into the first few weeks of a new academic year, it is essential to understand that our students have the same expectation of the digital or virtual versions of services as they did of our in-person.
It is our responsibility to educate about the difference and meet reasonable expectations. Operations as the pandemic continues cannot always have the same expectation, so setting new and realistic ones is vital.
How have expectations changed for your service operations between digital, virtual or in-person?
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— Karla A. Fraser, Same Expectations for Digital & Face-to-Face Services, Roseapple Global, LLC
Roseapple Global provides expat coaching and guidance for individuals or groups. We serve all aspiring or continuing expats and specialize in assisting higher education professionals.